All of our products are guaranteed new in original condition upon arrival. We can provide replacements of defective or damaged parts in most cases if reported within 7 days of receiving your item.We will be more than happy to offer assistance in the event of damages and any other issues related to your order. If your item arrives in a visibly damaged state, It is normal for packages to show wear and tear, but it is not normal for there to be gaping holes or pieces falling out! Damages, missing parts, or discrepancies must be reported within 7 days from the date that the item was delivered. We assume no responsibility for any problems reported after the 7-day period. In addition, photo proof may be required. You are responsible for making all arrangements associated with the return of your merchandise and items must be received back at our warehouse in their original, undamaged condition. The item "Storage Ottoman Bench in a Woven Tan Fabric by Coaster 500076" is in sale since Sunday, July 24, 2016. This item is in the category "Home & Garden\Furniture\Benches & Stools". The seller is "ubuyfurniture-inc" and is located in Midwest. This item can be shipped to United States, Canada, Japan.